> For the complete documentation index, see [llms.txt](https://docs.nuvens.cloud/llms.txt). Markdown versions of documentation pages are available by appending `.md` to page URLs; this page is available as [Markdown](https://docs.nuvens.cloud/admin/configuration-section/settings/remote-service-account.md).

# Remote Service Account

In this section, you can configure the credentials for Remote Access, compatible with both Microsoft RDP and Dameware

{% hint style="info" %}
Contact us if you'd like WorkSpaces Manager to integrate another vendor's solution for Remote Support.
{% endhint %}

This is the generic account used for connections across your organization. You can remotely control a user’s WorkSpace using the preferred application from the available list.

<figure><img src="/files/Gv2fbu7A1zUj2znT5lho" alt=""><figcaption></figcaption></figure>

Enable RDP: enables the option for downloading an RDP file to connect to the user’s WorkSpace from within the Portal.

Enable DameWare: this is the toggle to switch on and off your preferred shadowing software.


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