# Remote Service Account

In this section, you can configure the credentials for Remote Access, compatible with both Microsoft RDP and Dameware

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Contact us if you'd like WorkSpaces Manager to integrate another vendor's solution for Remote Support.
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This is the generic account used for connections across your organization. You can remotely control a user’s WorkSpace using the preferred application from the available list.

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Enable RDP: enables the option for downloading an RDP file to connect to the user’s WorkSpace from within the Portal.

Enable DameWare: this is the toggle to switch on and off your preferred shadowing software.


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# Agent Instructions: Querying This Documentation

If you need additional information that is not directly available in this page, you can query the documentation dynamically by asking a question.

Perform an HTTP GET request on the current page URL with the `ask` query parameter:

```
GET https://docs.nuvens.cloud/admin/configuration-section/settings/remote-service-account.md?ask=<question>
```

The question should be specific, self-contained, and written in natural language.
The response will contain a direct answer to the question and relevant excerpts and sources from the documentation.

Use this mechanism when the answer is not explicitly present in the current page, you need clarification or additional context, or you want to retrieve related documentation sections.