Alternate Email Setup (AD)

To configure Alternate Email, you must first define the alternate email address in Active Directory.

In Active Directory Users and Computers, ensure Advanced Features is enabled under the View menu to expose additional attributes.

Open the properties of the required user, navigate to the Attribute Editor, and select an attribute such as msDS-cloudExtensionAttribute15. Edit this attribute and enter the alternate email address.

In WorkSpaces Manager, navigate to Configurations > Settings > Email. Enable Alternate Email, then specify the Active Directory attribute used (e.g. msDS-cloudExtensionAttribute15). Set the Update Frequency (default is 15 minutes) and define the Alternate Email Tag. A corresponding tag must be created under Fixed Tags and assigned to the WorkSpace for alternate email delivery to take effect.

Emails are sent separately, meaning one email will be sent to the user’s primary address and a separate email will be sent to the configured alternate email address.