Alternate Email Setup

Alternate Email can be configured in one of two ways: via Active Directory or by using a tag. When using Active Directory, you must first populate the alternate email address in the required AD attribute before configuring WorkSpaces Manager.

In Active Directory Users and Computers, ensure Advanced Features is enabled under the View menu to expose additional attributes.

Open the properties of the required user, navigate to the Attribute Editor, and select an attribute such as msDS-cloudExtensionAttribute15. Edit this attribute and enter the alternate email address.

In WorkSpaces Manager, navigate to Configurations > Settings > Email. Enable Alternate Email, then specify the Active Directory attribute used (e.g. msDS-cloudExtensionAttribute15). Set the Update Frequency (default is 15 minutes).

Emails are sent separately, meaning one email will be sent to the user’s primary address and a separate email will be sent to the configured alternate email address.

To use Alternate Email with a tag, disable Alternate Email (Active Directory), remove the AD Attribute and specify the Alternate Email Tag (for example, Alternate Email).

Navigate to Configuration > Fixed Tags and create a Fixed Tag using the same name as the Alternate Email Tag and leave Fixed Tag Values disabled.

Finally, navigate to the required WorkSpace, click the cog icon in the top-right corner, and select Manage Tags. Select the Alternate Email tag, enter the alternate email address as the Tag Value, and click Save.